Helpline opening times

Opening hours for the phone line depend on the availability of our amazing staff and volunteers. Please check regularly as times may change.

Please note – the helpline can only accept enquiries from people living in the UK.

If our helpline is closed and you need to speak to someone urgently about how you are feeling you can call the Samaritans on 116 123. Our online Forum which provides peer support is also avalialble here.

Who will I speak to?

Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers.

Staff at Jo’s have a range of professional backgrounds and expertise and have been trained to support people with questions relating to cervical health.

All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells) and have been trained to support people with questions relating to cervical health.

What can I contact the helpline about?

People contact our helpline for lots of different reasons, including:

• To find out more about HPV.
• Questions about smear tests and results.
• Parents wanting to know more about the HPV vaccination.
• Queries about what to expect at colposcopy or to talk through a diagnosis of cervical cell changes (abnormal cells).
• Calls from women who have been diagnosed with cervical cancer, and their loved ones, about everything from treatment options and fertility to coping with life after cancer.

Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.

Interested in becoming a helpliner?

Find out about being a helpline volunteer >

We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline.

Jo’s Cervical Cancer Trust is a member of The Helplines Partnership.