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Jo's Cervical Cancer Trust Helpline

If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.

Call us on 0808 802 8000

No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.

Helpline opening times

Opening hours for the phone line depend on the availability of our amazing staff and volunteers. Please check regularly as times may change.

Please note - the helpline can only accept enquiries from people living in the UK. 

If our helpline is closed and you need to speak to someone urgently about how you are feeling you can call the Samaritans on 116 123. Our online Forum which provides peer support is also avalialble here

Monday 13 May


Tuesday 14 May

10:00 - 13:00

18:00 - 21:00 

Wednesday 15 May

10:00 – 13:00

Thursday 16 May

9:00 - 12:00

13:00 - 16:00

Friday 17 May

13:00 -17:00

Saturday 18 May


Sunday 19 May


Monday 20 May

10:00 – 16:00


Who will I speak to?

Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers.

Staff at Jo’s have a range of professional backgrounds and expertise and have been trained to support people with questions relating to cervical health.

All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells) and have been trained to support people with questions relating to cervical health.

What can I contact the helpline about?

People contact our helpline for lots of different reasons, including:

Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results. 

 Interested in becoming a helpliner?

Find out about being a helpline volunteer >


We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline.  

Jo's Cervical Cancer Trust is a member of The Helplines Partnership

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83% of women feel less worried after calling our Helpline.

Help us keep our vital support services running by donating £20 to fund a call to our Helpline.

Doante today

Join our Forum

Whether you are looking for support, have a question or want to chat to others who have had similar experiences, our Forum is the place for you.