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Helpline Manual

Support Services Manual 

The purpose of this manual is to help you by explaining how Jo’s Cervical Cancer Trust operates and how volunteering fits into the work of the charity as a whole, as well as providing you with our policies and procedures. 


Other useful resources


2 Weekly Catch Up Group Video Calls

We will be holding volunteer catch ups every other Monday at 12.30 for anyone who wants to join. They won’t take up too much of your time but it’s a nice way for us to catch up with you all and for you to catch up with each other. The next one will be Monday 20th April at 12.30pm and will then take place every other Monday from then on. 

Details are as followed:

Join Zoom Meeting using the following link: https://us04web.zoom.us/j/292460840?pwd=UUc4dkxBMUpUd1Nldm9XdloydFlXUT09 

Meeting ID: 292 460 840

Password: 798500


Jo's Policies

The majoritity of Jo's policies can be found at the bottom of the volunteer page on our website. There are some additional ones which are not listed online but are included in your Support Services Manual that we wanted to add. It is important to note that there is very little chance and it is extremeley rare that you as a volunteer will ever receive a call covering the following areas but these policies and guidelines are in place should that ever happen.


Cervical Screening Results


Cancer Waiting Times

There are waiting time targets for the diagnosis and treatment of cancer in the different UK nations. Please take a look on Cancer Research's information on access to treatment to help answer questions on this topic area.


Jo's Blogs

As some of you already know we produce regular blogs from our staff, supporters, volunteeers and guests. There are blogs on every aspect of cervical health and will be useful to read or sign post callers to.

Date last updated: 
12 Dec 2017